Summary
Dear Martin: Wallgreens advertised a 35 mm manual or 35 mm zoom camera for $14.99; less a $5 rebate. At the store I asked for the zoom camera. The clerk showed me a camera and said, "This is the one with the zoom lens, but it is $39.99." Needless to say, I walked out, a disappointed customer. I am sending you a copy of the advertisement. What do you think about this? - Dolores Riedl, St. Joseph, Mich.
Dear Ms. Reidl: The advertisement you sent me shows a photo of one camera (hard to tell which model it might be) and offers the choice of a manual- or zoom-lens model for $14.99. It is upsetting when a store says the item offered in its advertisement does not exist, but the clerk was right. Walgreens does not sell a 35 mm zoom- lens camera for $14.99. There must have been complaints from unhappy shoppers because a spokesman for Walgreens told me that the advertisements were changed to show two cameras, the manual at $14.99 and the zoom at $39.95. Walgreens is sending Ms. Riedl a complimentary 35 mm zoom camera. Retailers are required by law to honor their advertised offers. The exception is when a consumer should reasonably know the advertisement is in error.See the full content of this document
Extract
Stores Should Honor Ads
In this case, as soon as Walgreens recognized the problem, customers who asked for the zoom-lens camera for $14.9...
See the full content of this document
Sponsored links
