Caribbean Call Centers Get Competitive Competitive
Augusta Chronicle, The › September 25, 2007
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Summary
SAN JUAN, Puerto Rico - In a global search for low-cost customer service, AOL considered call centers in India and other hotspots - then settled on the tiny island of St. Lucia.
In choosing the Caribbean island, AOL - a unit of Time Warner Inc. - joined other U.S. companies that have made the region a new global hub for call centers.See the full content of this document
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Caribbean Call Centers Get Competitive Competitive
Plunging communication costs, workers who relate easily to American customers and the region's famed hospitality are attracting American corporations, boosting the ...
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